Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders are Delivered within 7-45 days, Orders with fright shipment take 7-14 days to arrive , but orders shipped by sea takes around 20-45 days.
Sometimes your items can be late and it might be because of a few of these reasons; the seller is too late to deliver package to our warehouse in the US or it’s in Peak season. However, you don’t have to worry, eGuriro refund or places a new order for you on the 45th day. To place a new order, you can choose the same item or a different one with the same price as the first one.
Sure, you can. However, you can only cancel orders which are still on Hold, means that processed orders cannot be cancelled or you might get some losses. You can read more on our terms and conditions.
you can easily track your order though your eGuriro account. go on orders and then click Track button.
No eGuriro does not keep customers cards information at all.
Yes all orders pay taxes but all are calculated on checkout.
we ship to over 20 countries worldwide, check you country at checkout
Currently, we offer special services like receiving your items in the US and deliver them to your country. All you have to do is contact us and let us give you all the details.
If you need to swap an item
Returns and Exchanges
This seem to be impossible since we only carefully check everyones order before sending to the owner.
If the package is damaged in transit eGuriro is responsible for every loss , we order a new item for you or we immediately refund you
In case you are not satisfied with you purchase you can return it to us but if the mistake was made by you , you are supposed to pay return fee.
The easiest way to reach us is to contact us through live chat or contact us form.
If you have entered wrong address please make sure you contact us before we ship to the wrong destination.
Please note this; we only ship bulk products or a wide collection of products from Alibaba. this service is for only Rwanda Customers
A sold out product can not be purchased.